Impact of Empowering Leadership on Helping Behavior: A perspective of Moral Obligation and Islamic Work Ethics Vol. 13, Issue 01

Abstract

This study examines the impact of empowering leadership on helping behavior, the mediating effect of moral obligation, and the moderating effect of Islamic work ethics, based on social cognitive theory. For this purpose, we have collected data using simple random sampling with a sample size of 250 respondents. The unit of analysis constitutes frontline employees and senior managerial staff in the hospitality industry in Islamabad, Rawalpindi, and Khyber Pakhtunkhwa to improve the generalizability of the results. We find that empowerment is a process by which managers extend value and self-confidence to their employees, encouraging them to work ethically and honestly and to exhibit helping behavior at work. Social cognitive theory is used to underpin our conceptual model, positing that people learn and acquire behavior by observing others. Our findings reveal that hospitality workers express concerns about helping behavior, which is an effective strategy for increasing employee satisfaction and providing services that distinguish them from their competitors.