Impact of Team Resilience on Organizational Citizenship Behaviors: A Multilevel Analysis

Abstract

Purpose: This multilevel study aims to find the direct impact of Team Resilience on Organizational Citizenship Behavior and also the indirect impacts of Team Resilience on Organizational Citizenship Behavior through Team Cohesion and Employee Resilience. Further it also aims to explore the moderating role of positive contextual factor- employees’ perceptions of Transformational Leadership to determine the strength of the relationship between Employee Resilience and Organizational Citizenship Behavior

Methodology and Design Approach: Data was collected from a total sample of 483 employees nested in 74 teams working in firms from Banking and FMCG industries in Lahore, Karachi and Islamabad through self administered paper and pencil survey and Web survey. The collected data was analyzed by using “Multilevel SEM” in Mplus 7.11 (Muthen & Muthen, 1998–2015)

Results and Findings: Team Resilience has a significant positive relationship with Organizational Citizenship Behavior. Though Team Resilience has a positive effect on both Team Cohesion and Employee Resilience but only the indirect effect of Team Resilience on Organizational Citizenship Behavior through Employee Resilience is found to be significant. Perceptions of high levels of Transformational Leadership lead to a strong positive relationship between Employee Resilience and Organizational Citizenship Behavior while perceptions of low levels of Transformational Leadership result in a weak positive relationship between Employee Resilience and Organizational Citizenship Behavior.